DataDirect Technologies Wins Omega NorthFace Scoreboard Award for the Fourth Year in a Row

World's Leading Provider of Data Connectivity Components is Honored with the "Oscar" of the Customer Service Industry

Bedford, MA — May 25, 2005 — DataDirect Technologies, the software industry leader in standards-based components for connecting applications to data, and an operating unit of Progress Software Corporation (Nasdaq: PRGS), today announced that it has won its fourth consecutive Omega NorthFace Scoreboard Award for excellence in customer service. DataDirect Technologies' SupportLink Technical Service Program was recognized for its outstanding customer service record and strong commitment to customer satisfaction. The award is given annually by the Omega Management Group, a leader in customer satisfaction and retention programs.

Used by hundreds of leading independent software vendors (ISVs) and thousands of enterprises, DataDirect Technologies' data connectivity components provide secure, reliable and high-performance access to virtually every database across any major platform. DataDirect Technologies' delivers outstanding customer service and product support, which is a key differentiator in the highly competitive software industry – and usually the pivotal decision maker for customers. SupportLink experts are available any time of day or night through various means of contact, including phone, e-mail, Web-based case reporting and on-site consulting.

"DataDirect Technologies has strived to create a world-class customer service program," said Carol Esau, senior director of worldwide support at DataDirect Technologies. "Data connectivity is a technical, intricate technology which can require expert guidance. Our customers consistently say that SupportLink makes their lives easier due to our unparalleled level of performance, responsiveness and follow-through."

To determine the award winner, the Omega Management Group surveyed vendors' customers every month for a year to rate technical support. Since DataDirect Technologies was consistently rated as exemplary, it was honored with the Scoreboard award for customer service. The Omega Management Group believes that a steady commendable rating results in long-term customer relationships and significantly raises the bar for the competition.

"Since a lot of our customers rely on DataDirect Technologies' products to help increase revenue, reduce costs and improve business processes, we need to support our customers twenty-four hours a day, seven days a week," said Vikas Sinha, director of R&D at SPSS Inc., a leader in predictive analysis and software solutions. "That means our suppliers need to be there with answers whenever we might need them. DataDirect Technologies' SupportLink experts have the most in-depth knowledge of database middleware and data connectivity in the industry. The expertise and around-the-clock customer support access is one of the main reasons we continue to partner with DataDirect Technologies."

"DataDirect Technologies has consistently exhibited stellar customer service, exceeding customer expectations and retaining a high level of customer loyalty," said Anthony Santilli, chief customer officer at Omega Management Group. "We are proud to present DataDirect Technologies' SupportLink Technical Service Program with its fourth straight NorthFace Scoreboard Award for the best customer service program in the industry."

The DataDirect Connect suite of components offers the industry's most comprehensive JDBC, ODBC and.NET data providers. ISVs and corporate IT departments alike depend on DataDirect Technologies for the features and performance their users demand and the customer service they can rely on. More information on SupportLink's programs and services can be found online at http://www.datadirect.com/support/index.ssp.

About Omega Management Group Corporation

Since 1984, the Omega Management Group Corp. has been a recognized expert in developing and implementing customer and employee loyalty management strategy that lead to increased product and service revenue and profits. The loyalty management services include customer and employee surveys, employee incentive programs, key account retention strategies, win-back strategies, competitive benchmark studies, and marketing of customer satisfaction results to employees, customers and the marketplace. For more information on Omega and SCORE Conference 2005, visit www.omegascoreboard.com or call (978) 256-3331.

About DataDirect Technologies

DataDirect, DataDirect Connect and SupportLink are trademarks or registered trademarks of DataDirect Technologies Corp. in the U.S. and other countries. Java and all Java based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and in other countries. Any other trademarks contained herein are the property of their respective owners.

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